1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Brandmark Sdn Bhd’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;

use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

attempt to decompile or reverse engineer any software contained on Brandmark Sdn Bhd’s web site;

remove any copyright or other proprietary notations from the materials; or

transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Brandmark Sdn Bhd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Brandmark Sdn Bhd’s web site are provided “as is”. Brandmark Sdn Bhd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Brandmark Sdn Bhd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Brandmark Sdn Bhd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Brandmark Sdn Bhd’s Internet site, even if Brandmark Sdn Bhd or a Brandmark Sdn Bhd authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Brandmark Sdn Bhd’s web site could include technical, typographical, or photographic errors. Brandmark Sdn Bhd does not warrant that any of the materials on its web site are accurate, complete, or current. Brandmark Sdn Bhd may make changes to the materials contained on its web site at any time without notice. Brandmark Sdn Bhd does not, however, make any commitment to update the materials.

6. Links

Brandmark Sdn Bhd has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Brandmark Sdn Bhd of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Brandmark Sdn Bhd may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Brandmark Sdn Bhd’s web site shall be governed by the laws of Malaysia without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Refund Policy

1. General Policy

All sales made to Brandmark Sdn. Bhd. are final, unless otherwise expressly stated in writing.

Due to the nature of our services — including but not limited to coaching, training programs, workshops, consulting services, digital products, and events — we do not offer refunds once access, delivery, or participation has commenced.

2. Digital Products & Online Programs

For digital products, including online courses, recorded content, templates, frameworks, or downloadable materials:

No refunds will be issued once access has been granted

No refunds for partial usage, non-completion, or change of mind

Sharing, copying, or downloading content voids any eligibility for refund consideration

3. Coaching, Consulting & Mentorship Services

For 1-to-1 coaching, group coaching, consulting, or mentorship services:

Payments are non-refundable once the first session has commenced

Missed sessions are not refundable

Rescheduling is subject to prior notice and availability

Failure to attend does not constitute grounds for a refund

4. Events, Workshops & Live Trainings

For live events, workshops, or in-person/online trainings:

Event fees are non-refundable

Tickets are transferable with prior written notice (subject to approval)

No refunds for non-attendance or late arrival

If an event is cancelled or postponed by Brandmark Sdn. Bhd., participants may be offered:

A replacement session

Credit for a future event

Access to a recorded version (if available)

5. Exceptional Circumstances

Refunds may be considered only under exceptional circumstances, at the sole discretion of Brandmark Sdn. Bhd., including:

Duplicate payments

Technical errors preventing access (verified)

Legal or regulatory requirements under Malaysian law

Any approved refund may be subject to:

Administrative fees

Payment gateway processing fees (non-refundable)

6. Chargebacks & Disputes

Customers agree to contact Brandmark Sdn. Bhd. directly before initiating any chargeback or payment dispute.

Unwarranted chargebacks may result in:

Immediate termination of access

Suspension from future programs

Legal recovery actions where applicable

8. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of Malaysia.